Visit the 5Gstore Support Portal by logging in at If you are experiencing any issues with your 5Gstore IP Switch, please contact 5Gstore technical support at 83 ext 3 Mon-Fri 9am - 5pm CST. The 5Gstore Support Portal contains additional firmware information, manuals, tip sheets, videos, and how-to guides for the IP Switch.A: Run IP Portal as an administrator or try IP Portal on another computer on the same network. Secondly, camera settings such as the IP address and password must be correct under camera management in the recorder’s settings. You may change the installation directory, otherwise, click "next" again to proceed Step 7.A: First, ensure that you have added the camera to your recorder. Click on "Next" to begin the installation process Step 6. Double click IP Portal to begin the installation process.
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